Question 1

How do I book a CityTaxis cab?

Accepted Answer

Enter pickup and drop on citytaxis.in, choose cab type and date, confirm. Instant SMS and email confirmation.

Question 2

Are CityTaxis cabs AC?

Accepted Answer

Yes. Every CityTaxis cab is fully air-conditioned.

Question 3

Is the driver verified?

Accepted Answer

Every driver completes ID, license, and police verification.

Question 4

Can I cancel a booking?

Accepted Answer

Yes. Cancellations are free up to 1 hour before pickup. After that, a small cancellation fee applies.

Question 5

What payment methods are accepted?

Accepted Answer

UPI, credit/debit cards, net banking, Google Pay, PhonePe, Paytm, and cash to the driver.

Question 6

Are tolls and state taxes included?

Accepted Answer

No, tolls and inter-state taxes are paid separately during the trip. Drivers provide receipts.

Question 7

Do you offer one-way cabs?

Accepted Answer

Yes. CityTaxis specializes in one-way outstation cabs — you pay only for the direction you travel.

Question 8

Does CityTaxis serve airport pickups?

Accepted Answer

Yes — Ranchi (IXR), Indore (IDR), and Jamshedpur airports. Drivers wait free for 60 minutes on arrivals.

Question 9

What if my flight is delayed?

Accepted Answer

We track your flight. Drivers wait at no extra charge for up to 60 minutes past the scheduled arrival.

Question 10

How early should I book?

Accepted Answer

For city rides, 30 minutes is enough. For outstation or airport pickups, we recommend booking at least 2 hours ahead.

Direct answers, no fluff.

Frequently asked questions